Description
This module provides security professionals with useful tools for recognizing signs of dangerous behavior and identifying possible threats. They learn how to manage verbal and physical aggression and how to positively influence a critical situation. Communication and de-escalation strategies are essential for security professionals whether for conflict, risk, or people management.
Goals
- Master and employ de-escalation strategies and skills
- Recognize behavioural danger signs
- Understand how behaviour influences the outcome of critical situations
Modules
- General Behaviours
Key Points
- De-Escalation Strategies
- De-Escalation Measures
- Communication Skills
- Behavioural Danger Signs
Sources
- Federal Act on Private Security Services provided Abroad (PSSA)
- Ordinance of 24 June 2015 on Private Security Services provided Abroad (OPSA)
- The Montreux Document
- The International Code of Conduct for Private Security Service Providers
- Universal Declaration of Human Rights
- Code of Conduct for Law Enforcement Officials
- Convention against Torture and Other Cruel, Inhuman or Degrading Treatment or Punishment
- The Voluntary Principles on Security and Human Rights
- International Humanitarian Law
- *Other necessary sources can be found directly in our module
