Current Status
Not Enrolled
Price
CHF 210
Get Started

Description

This module provides security professionals with useful tools for recognizing signs of dangerous behavior and identifying possible threats. They learn how to manage verbal and physical aggression and how to positively influence a critical situation. Communication and de-escalation strategies are essential for security professionals whether for conflict, risk, or people management.

2 hours

 

 

 

 

Goals

  • Master and employ de-escalation strategies and skills
  • Recognize behavioural danger signs
  • Understand how behaviour influences the outcome of critical situations

Modules

  1. General Behaviours

Key Points

  • De-Escalation Strategies
  • De-Escalation Measures
  • Communication Skills
  • Behavioural Danger Signs

Sources