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CHF 210
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This module provides security professionals with useful tools for recognizing signs of dangerous behavior and identifying possible threats. They learn how to manage verbal and physical aggression and how to positively influence a critical situation. Communication and de-escalation strategies are essential for security professionals whether for conflict, risk, or people management.

2 hours






  • Master and employ de-escalation strategies and skills
  • Recognize behavioural danger signs
  • Understand how behaviour influences the outcome of critical situations


  1. General Behaviours

Key Points

  • De-Escalation Strategies
  • De-Escalation Measures
  • Communication Skills
  • Behavioural Danger Signs