Description

This module enables security professionals to understand the importance of knowing how to interact with the local population to build a relationship based on trust and ensure the quality of security and protection services that need to be provided. Security professionals acquire the tools and practices necessary to reduce tensions and incidents during different interactions with the population.

Goals

  • Master the behavior to adopt with the population
  • Understand how good practices reduce tensions
  • Understand how to build a relationship of trust with the population

Description

This module provides security professionals with useful tools for recognizing signs of dangerous behavior and identifying possible threats. They learn how to manage verbal and physical aggression and how to positively influence a critical situation. Communication and de-escalation strategies are essential for security professionals whether for conflict, risk, or people management.

Goals

  • Master and employ de-escalation strategies and skills
  • Recognize behavioural danger signs
  • Understand how behaviour influences the outcome of critical situations

Description

This module provides security professionals with useful tools for recognizing signs of dangerous behavior and identifying possible threats. They learn how to manage verbal and physical aggression and how to positively influence a critical situation. Communication and de-escalation strategies are essential for security professionals whether for conflict, risk, or people management.

2 hours

 

 

 

 

Goals

  • Master and employ de-escalation strategies and skills
  • Recognize behavioural danger signs
  • Understand how behaviour influences the outcome of critical situations

Modules

  1. General Behaviours

Key Points

  • De-Escalation Strategies
  • De-Escalation Measures
  • Communication Skills
  • Behavioural Danger Signs

Sources

Description

This module enables security professionals to understand the importance of knowing how to interact with the local population to build a relationship based on trust and ensure the quality of security and protection services that need to be provided. Security professionals acquire the tools and practices necessary to reduce tensions and incidents during different interactions with the population.

2 hours

 

 

 

 

Goals

  • Master how to treat the surrounding community with dignity
  • Understand how good practices reduce incidents
  • Understand how to build good relationships with local community

Modules

  1. General Behaviours
  2. Interactions with local communities
  3. Security Risks

Key Points

  • Organizational and Individual Security
  • Interaction with local communities
  • Security Risks
  • Engagement with Stakeholders
  • Interaction with Public Safety
  • Dignity Respect

Sources